GenAI Applications
This page is an index of evolving notes on what healthcare-specific use cases exist for Generative AI. At times I try to connect them with the companies I see out there, with the full realization that I'm only interpreting what these companies claim to be doing based on their www footprint.
Provider Org Operations
There are a lot of workflows in a healthcare organization that depend on manual back and forth of papers, faxes, phone calls. Multi-modal agents focused on logistical use cases can definitely reduce the workforce needed and even make overall efficiency gains. Yes, they need to be integrated with the incumbent EHRs in large organizations. But for smaller, independent deployments I can see these offerings can actually be a wedge that ends up creating a master system that EHRs are subservient to.
- Scheduling
- Patient reminders
- Billing
- Benefit Verification
Care Pathway Support
Gen AI agents have a never-before fluent ability to have conversations and that can be use to support care delivery (for now, mostly in non-clinical contexts). No company is claiming anything that can be construed to replace a clinician, of course. But these use cases need awareness of care pathway - and this context makes them different from the operationally-focused use cases.